(Vet) Implementation Consultant

Remote
Full Time
Customer Success
Mid Level

Remote Opportunity

DaySmart has a career opportunity for an Implementation Consultant who will support our leading veterinary practice management software (PMS) solution currently serving over 1,500 veterinary practices worldwide. The product is delivered through a sophisticated but simple to use cloud-based solution that offers a broad spectrum of innovation and integrations that help coordinate and improve the care and health of the world’s animals.

As an Implementation Consultant, you will work closely with new customers, managing and contributing to all aspects of the project, end-to-end.  These new customers are typically migrating from an existing veterinary practice management software, and the first impression that you create through the process will be key to keeping them as happy long-term clients. Your primary goal is to help ensure that these customers have a successful onboarding and smooth transition.  You will be part of the Professional Services team, working in conjunction with the Sales, Customer Success, and Data Services teams.

Responsibilities

  • Conduct data backups of customer’s current software
  • Work with customer to obtain requirements and determine goals
  • Set appropriate expectations with the customer
  • Create a roadmap and schedule key events for the migration process
  • Interface with Data Processing Team to deliver customer requirements
  • Help customers understand and set up account configurations
  • Conduct inventory training with customer project managers
  • Conduct workflow training with veterinary clinic staff
  • Load data into customer’s account using Unix command line tools
  • Make adjustments and edits to data as necessary, through both manual processes and scripting processes

Ideal Attributes

  • Attention to detail
  • Strong written and verbal communication skills
  • Strong troubleshooting and analytical skills
  • Strong detail-oriented follow-through
  • A passion for helping team members and customers
  • Ability to manage multiple projects at once
  • Strong technical aptitude
  • Strong organizational skills

Minimum Qualifications

  • Bachelor’s degree
  • 3+ years of experience in customer support, account management, or sales for a software company
  • 3+ years of experience conducting presentations, trainings, or demos
  • 3+ years of experience using Excel
  • 3+ years of experience working with CRM tools
  • 3+ years of experience working with file managers in Windows and Mac OS
  • 2+ years of experience with executing SQL scripts
  • 1+ years of experience working with command line tools

Preferred Qualifications

  • Experience working for a Practice Management Software company
  • Strong working knowledge of inventory management
  • Experience using Google suite of Applications
  • Experience with Salesforce
  • Experience writing and editing SQL scripts
  • Experience or knowledge in Veterinary Medicine, Healthcare, or Laboratory work

What We Offer

  • Medical
  • Dental
  • Vision
  • Short-term & Long-term Disability
  • Flexible Spending & Health Savings Accounts
  • 401K matching
  • Paid Holidays
  • Paid Vacation
  • And More!

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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