Software Support Level 1

Remote
Full Time
Customer Support
Mid Level

DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries. 

This is a remote opportunity for candidates that live within 50 miles of the following locations for occasional team building and collaboration:

  • Scottsdale, AZ
  • Ann Arbor, MI
  • Philadelphia, PA
  • Boston, MA
  • Seattle, WA

Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training.

Responsibilities:

  • Provide superior customer service to DaySmart customers
  • Manage chat and email conversations
  • Ability to be on call on holidays and weekends
  • Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
  • Field general use questions over the phone (occasionally via chat or email) about our software and additional services
  • Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
  • Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software
  • Upsell additional add-on services
  • Participate in daily departmental meetings communicating recent customer’s issues and concerns
  • Communicate possible software bugs and customer-specific database issues to management
  • Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)

    What We Expect to See:

  • Proficient in using Windows and Microsoft Office Suite
  • Prior customer service experience
  • Positive attitude
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Ability to adapt quickly
  • Ability to work until 8pm or later on weekdays
  • Ability to be on call on weekends and holidays

    What We Like to See:

  • Tinkering mindset
  • Ability to work on Saturday
  • Former Geek Squad or similar experience
  • Eagerness to learn and grow
  • Passion for helping others 
  • Passion for technology

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran.

 

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