Support Level 1

Scottsdale, AZ
Full Time
Customer Support
Entry Level

At AppointmentPlus, we work with some of the largest companies in the world solving big problems.  This ranges from supporting the largest tire companies in the world to now helping pharmacies and enterprise healthcare providers distribute vaccines.  

We have recently joined forces with DaySmart Software to expand our reach to over 20,000 customers across 100 countries. DaySmart’s acquisition of AppointmentPlus gives us the opportunity to further invest in our product and fuel growth in appointment scheduling and payment processing.

The ideal candidate will be an experienced technical support representative with experience working through complex technical issues.  They are comfortable managing a portfolio of clients from SMB to the Fortune 100 with a focus on high levels of customer satisfaction.

Key Job Functions:

  • Respond to calls, tickets or chats in an urgent, timely manner
  • Troubleshoot client issues
  • Follow-up with clients on open issues
  • Keep excellent records of all interactions with clients in our support software application (Zendesk) and Salesforce
  • Show initiative in learning software

Must Have:

  • Strong people skills with the demeanor to stay calm under pressure
  • Solid technical acumen
  • Ability to be on-call after-hours at times
  • Experience with CRM systems, preferably Salesforce
  • Strong analytical, critical thinking, and problem-solving skills
  • Strong verbal and written communication skills
  • High technical aptitude and overall understanding of technology

Perks:

  • Health, vision, and dental plans for family
  • Remote work available
  • Paid Vacation and Holidays
  • 401K with up to 4% match

 

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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