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Customer Support Specialist

About the Company

DaySmart Software is a Michigan company headquartered in Wixom that specializes in the design, development and sale of POS and management software solutions. Our software has been used by over 50,000 businesses globally serving salon, spa, pet grooming, and tattoo industries. We currently support our products on the following platforms: Microsoft Windows, iOS, Android OS, and Web.

Job Description

As DaySmart Software continues to grow, so too does our need to employ highly skilled and motivated support team members to provide our customers with exceptional support. As such, we are currently seeking highly motivated team members that have a versatile customer service and technical skill set and who are willing to take on new challenges in an exciting, team-based environment

Responsibilities:

  • Answer technical support calls
  • Call customers back as needed
  • Provide superior customer service to DaySmart customers
  • Communicate issues with products to development team/management
  • Special projects as needed (example: customer training, database conversions, etc.)

Requirements:

  • Solid computer skills and willing and ability to learn
  • Excellent communication skills
  • Great problem solving skills
  • Experience building computers and designing web sites is a plus
  • Must be willing and able to work until 9:00 PM EST or later on week nights
  • Ability to work Saturday is a plus
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